Refund policy
At myVanta, your satisfaction matters. If you are not fully satisfied with your purchase, you may request a return under the conditions below.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unworn and unused
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The item must be in its original condition
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Original packaging must be included
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Proof of purchase is required
To initiate a return, contact us at info@vanta-edge.com.
Returns sent without prior approval will not be accepted.
Return shipping costs are the responsibility of the customer unless otherwise agreed.
Damages and Issues
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately at info@vanta-edge.com.
We will review the situation and provide a solution.
Non-Returnable Items
The following items are not eligible for return:
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Final sale items
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Gift cards
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Custom or personalized products
If you are unsure whether your item qualifies, please contact us before returning it.
Exchanges
If you would like to exchange your item, please return your original order (if eligible), and place a new order separately.
European Union 14-Day Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
The item must be unused, unworn, and returned in its original condition with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or card provider may require additional processing time.
If more than 15 business days have passed since approval and you have not received your refund, please contact us at info@vanta-edge.com.